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Mission Scheduling Notice

All bookings submitted through our website are considered service requests and are subject to confirmation based on availability.

Our crew will review your request and contact you to confirm or adjust your scheduled time if needed.

Pricing & Estimate Notice

All quotes provided online, by phone, or by message are preliminary estimates based on the information available at the time.

Final pricing is determined on-site after assessing volume, materials, and access conditions, and will always be confirmed before any work begins.

Service Agreement Requirement

Prior to the start of any work, customers are required to review and sign a service agreement outlining the scope of work, pricing, and applicable terms.

No services will be performed until the agreement has been accepted.

Arrival Window

While we strive to arrive at the scheduled time, arrival times may vary due to traffic, previous jobs, or unforeseen circumstances.

Customers will be notified of any delays, and we will communicate updated arrival times as needed.

Rescheduling Policy

We understand that plans can change. Appointments may be rescheduled with reasonable notice.

Houston We’ve Got Junk also reserves the right to reschedule appointments when necessary due to operational needs, safety concerns, or unforeseen circumstances.

We will always work to provide the next available time that fits your schedule.

Cancellation & No-Show Policy

Appointments may be canceled or rescheduled with reasonable notice.

Same-day cancellations or missed appointments may be subject to a cancellation or service fee, especially if the crew has already been dispatched.

If our crew arrives at the scheduled location and is unable to make contact with the customer or access the job site, and the service cannot be completed as requested, the appointment may be considered a no-show. In such cases, a partial service fee of up to 50% of the minimum service charge may be applied to cover time, travel, and operational costs.

We will make reasonable attempts to contact the customer prior to and upon arrival.

On-Site Approval

All work requires customer approval of final pricing before service begins.

We do not proceed with any removal unless the price has been clearly communicated and approved.

Hazardous Materials Notice

Customers must disclose any items that may be classified as Household Hazardous Waste (HHW).

These items may require special handling and may incur additional charges due to disposal regulations.

We follow all applicable EPA and local guidelines for safe handling.

🛋️ 9. Item Authorization & Finality

Item Removal Authorization

Customers are responsible for identifying all items to be removed.

Once items have been removed and the crew has departed, all items are considered permanently relinquished and cannot be returned.

Payment Terms

Payment is due upon completion of service unless otherwise agreed.

Accepted payment methods will be confirmed prior to or at the time of service.

Right to Refuse Service

Houston We’ve Got Junk reserves the right to refuse or stop service if conditions are unsafe, materials are undisclosed, or the job differs significantly from what was described.

No-Contact & No-Show Policy

For no-contact or remote services, customers must be reasonably available during the scheduled service window in case clarification or approval is needed.

If we arrive and are unable to make contact, we will make reasonable attempts to reach you. If contact cannot be established, the service will be rescheduled at no additional charge.

However, if we are unable to reschedule due to continued lack of communication or unavailability, the appointment may be considered a no-show, and a partial service fee (up to 50% of the minimum service charge) may be applied to cover time, travel, and operational costs.

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Service & Scheduling Policy

About us

Schedule Your Junk Pickup Today

Experience hassle-free disposal with our reliable scheduling and clear policies. Book now for prompt service.